{"id":47,"date":"2013-01-23T04:30:58","date_gmt":"2013-01-23T04:30:58","guid":{"rendered":"http:\/\/registrar.utm.my\/quality\/?page_id=47"},"modified":"2026-02-26T03:36:25","modified_gmt":"2026-02-26T03:36:25","slug":"kajian-kepuasan-pelanggan-csi","status":"publish","type":"page","link":"https:\/\/registrar.utm.my\/quality\/consultancy\/kajian-kepuasan-pelanggan-csi\/","title":{"rendered":"Kajian Kepuasan Pelanggan (CSI)"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;|526px||auto||&#8221; custom_padding=&#8221;32px|124px||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/registrar.utm.my\/quality\/wp-content\/uploads\/sites\/393\/2026\/02\/POSTER-CSI-JP-2026-latest.png&#8221; title_text=&#8221;POSTER CSI JP 2026 latest&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;|0px||||&#8221;][\/et_pb_image][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 class=\"et_pb_module_header\"><\/h4>\n<h4 class=\"et_pb_module_header\"><\/h4>\n<h4 class=\"et_pb_module_header\"><span style=\"font-size: x-large\"><\/span><\/h4>\n<h4 class=\"et_pb_module_header\"><a href=\"https:\/\/www.surveymonkey.com\/r\/CSIJP2023\"><span style=\"font-size: x-large\">KAJIAN INDEKS KEPUASAN PELANGGAN (CSI) 2026 JABATAN PENDAFTAR<\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<div class=\"et_pb_blurb_description\">\n<p style=\"text-align: justify\"><span style=\"color: #000000;font-size: medium\"><strong>JABATAN PENDAFTAR<\/strong> sentiasa komited dalam memberikan perkhidmatan yang optimum dan cemerlang kepada seluruh para pelanggan kami melalui penambahbaikan berterusan sistem penyampaian perkhidmatan. Kongsikan pengalaman anda sebagai pelanggan kami dalam Kaji Selidik Indeks Kepuasan Pelanggan \/ Customer Satisfaction Index (CSI) Jabatan Pendaftar bagi Tahun 2026.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"color: #000000;font-size: medium\">Maklum balas dan pandangan yang diterima akan digunakan bagi meningkatkan mutu penyampaian perkhidmatan Jabatan Pendaftar kepada warga Universiti kearah transformasi perkhidmatan lebih telus dan berprestasi tinggi.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\"><span style=\"color: #000000\">Sila layari pautan ini <\/span><a href=\"https:\/\/registrar.utm.my\/csi\/\">https:\/\/registrar.utm.my\/csi\/<\/a>\u00a0 <span style=\"color: #000000\">bagi pengisian soal selidik secara dalam talian.<\/span><\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"color: #000000;font-size: medium\">Segala kerjasama yang diberikan\u00a0 sangatlah dihargai dan diucapkan ribuan terima kasih.<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h1><\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>KAJIAN INDEKS KEPUASAN PELANGGAN (CSI) 2026 JABATAN PENDAFTAR &nbsp; JABATAN PENDAFTAR sentiasa komited dalam memberikan perkhidmatan yang optimum dan cemerlang kepada seluruh para pelanggan kami melalui penambahbaikan berterusan sistem penyampaian perkhidmatan. Kongsikan pengalaman anda sebagai pelanggan kami dalam Kaji Selidik Indeks Kepuasan Pelanggan \/ Customer Satisfaction Index (CSI) Jabatan Pendaftar bagi Tahun 2026. Maklum balas [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h1><span style=\"font-size: small\"><strong>Maklum Balas Pelanggan Melalui <\/strong>Kajian Kepuasan Pelanggan (CSI) Di Pejabat Pendaftar<\/span><\/h1>\r\n<img style=\"border: 0pt none\" title=\"Kajian Kepuasan Pelanggan\" alt=\"Kajian Kepuasan Pelanggan\" src=\"http:\/\/web.utm.my\/registrar-arc\/images\/Kualiti\/2011-csipdaftar.jpg\" width=\"534\" height=\"380\" border=\"0\" \/>\r\n<h1><img style=\"border: 0pt none\" title=\"Tahap Kepuasan Pelanggan 2011\" alt=\"Tahap Kepuasan Pelanggan 2011\" src=\"http:\/\/web.utm.my\/registrar-arc\/images\/Kualiti\/2011-csipdaftar-detail.jpg\" width=\"533\" height=\"397\" border=\"0\" \/><\/h1>\r\n<img style=\"border: 0pt none\" title=\"Carta CSI Pejabat Pendaftar\" alt=\"Carta CSI Pejabat Pendaftar\" src=\"http:\/\/web.utm.my\/registrar-arc\/images\/Kualiti\/2-csi-pdaftar-chart.jpg\" width=\"560\" height=\"419\" border=\"0\" \/>","_et_gb_content_width":"","footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/47","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":6,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"predecessor-version":[{"id":14614,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/47\/revisions\/14614"}],"up":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}