{"id":2866,"date":"2018-02-08T06:36:52","date_gmt":"2018-02-08T06:36:52","guid":{"rendered":"http:\/\/registrar.utm.my\/quality\/?page_id=2866"},"modified":"2025-04-14T03:36:14","modified_gmt":"2025-04-14T03:36:14","slug":"senarai-saluran-aduan-cadangan-berkenaan-perkhidmatan-pejabat-pendaftar","status":"publish","type":"page","link":"https:\/\/registrar.utm.my\/quality\/senarai-saluran-aduan-cadangan-berkenaan-perkhidmatan-pejabat-pendaftar\/","title":{"rendered":"SENARAI SALURAN ADUAN & CADANGAN BERKENAAN PERKHIDMATAN JABATAN PENDAFTAR"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”27px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n

Sistem Pengurusan Aduan Awam (SiSPAA) UTM<\/span><\/strong><\/span><\/p>\n

<\/span><\/strong><\/span><\/p>\n

<\/span><\/strong><\/span><\/p>\n\n\n\n\n
SALURAN<\/strong><\/span><\/td>\nKAEDAH<\/strong><\/span><\/td>\n<\/tr>\n
Aduan Online<\/span><\/strong><\/span><\/td>\n\n

 <\/p>\n

SILA MAKLUM:<\/strong><\/span><\/h2>\n

Portal\u00a0Customer Support UTM<\/strong>\u00a0ini merupakan platform maklum balas pelanggan melibatkan\u00a0ADUAN, PERMOHONAN, PENGHARGAAN, PERTANYAAN serta CADANGAN\u00a0<\/strong>daripada warga UTM dan orang awam terhadap perkhidmatan di UTM. Segala maklum balas perlu disertakan dengan jelas beserta maklumat sokongan (jika berkaitan) bagi memastikan setiap maklum balas diproses dan dinilai dengan sebaiknya.<\/span><\/p>\n

Sila layari<\/span><\/p>\n

Sistem Pengurusan Aduan Awam (SiSPAA)<\/span><\/strong><\/span>
https:\/\/utm.spab.gov.my\/eApps\/system\/index.do<\/a><\/span><\/p>\n

\n

Pihak urusetia Perhubungan Pelanggan (Unit UTM Campus Connect Hub – UTM CCH) bertindak menguruskan aduan berdasarkan takrifan aduan seperti yang dinyatakan di laman web\u00a0<\/span>Biro Pengaduan Awam<\/span><\/a>. Adalah penting untuk memahami takrifan tersebut bagi memastikan semua pemegang taruh (stakeholder) memahami peranan yang dimainkan oleh urusetia dalam menguruskan aduan di UTM.<\/span><\/p>\n

Segala maklum balas adalah berharga dan penting kepada kami dalam menyokong kepada penambahbaikan berterusan dan kualiti perkhidmatan di UTM.<\/span><\/p>\n

Sekiranya aduan melibatkan<\/span>
i. KEROSAKAN FASILITI DAN INFRASTRUKTUR<\/strong>\u00a0–>><\/span>\u00a0https:\/\/ecs.utm.my<\/a><\/span>\u00a0(kepada pelajar, sila rujuk dengan staf di fakulti \/ kolej).<\/span>
ii. UTMWiFi\u00a0<\/strong>–>><\/span>\u00a0http:\/\/utmwifi.utm.my<\/span><\/a><\/p>\n

“Suara Anda, Tindakan Kami”<\/strong><\/span><\/p>\n

UNIVERSITI TEKNOLOGI MALAYSIA<\/span>
81310 UTM Johor Bahru<\/span>
Johor Darul Ta’zim<\/span><\/p>\n

 <\/p>\n

<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Sistem Pengurusan Aduan Awam (SiSPAA) UTM SALURAN KAEDAH Aduan Online   SILA MAKLUM: Portal\u00a0Customer Support UTM\u00a0ini merupakan platform maklum balas pelanggan melibatkan\u00a0ADUAN, PERMOHONAN, PENGHARGAAN, PERTANYAAN serta CADANGAN\u00a0daripada warga UTM dan orang awam terhadap perkhidmatan di UTM. Segala maklum balas perlu disertakan dengan jelas beserta maklumat sokongan (jika berkaitan) bagi memastikan setiap maklum balas diproses dan […]<\/p>\n","protected":false},"author":401,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" \r\n\r\n\r\n\r\n\r\n\r\n\r\n
BIL.<\/strong><\/td>\r\nSALURAN<\/strong><\/td>\r\nKAEDAH<\/strong><\/td>\r\n<\/tr>\r\n
\u00a01.<\/td>\r\nEmail<\/td>\r\nSila email kepada aduregistrar@utm.my<\/a> serta mengemukakan perkara-perkara berikut:\r\n
    \r\n \t
  1. Nama<\/li>\r\n \t
  2. Matrik Pelajar\/Staf:<\/li>\r\n \t
  3. Telefon<\/li>\r\n \t
  4. Jabatan\/Fakulti:<\/li>\r\n \t
  5. Tajuk Aduan\/Cadangan:<\/li>\r\n \t
  6. Penerangan Aduan\/Cadangan:<\/li>\r\n<\/ol>\r\n<\/td>\r\n<\/tr>\r\n
2.<\/td>\r\nSurat<\/td>\r\nSila alamatkan aduan\/cadangan kepada:\r\n\r\nUnit Pengurusan Kualiti\r\nBahagian Pengurusan Organisasi\r\nJabatan Pendaftar,\r\nUniversiti Teknologi Malaysia\r\n81310 Johor Bahru, Johor, Malaysia\r\n\r\n1. Nama\r\n2. Matrik Pelajar\/Staf:\r\n3. Telefon\r\n4. Jabatan\/Fakulti:\r\n5. Tajuk Aduan\/Cadangan:\r\n6. Penerangan Aduan\/Cadangan:<\/td>\r\n<\/tr>\r\n
3.<\/td>\r\nTelefon<\/td>\r\nHubungi talian 07-5531213<\/strong> atau 07-5530475<\/strong><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n ","_et_gb_content_width":"","footnotes":""},"class_list":["post-2866","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/users\/401"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/comments?post=2866"}],"version-history":[{"count":20,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2866\/revisions"}],"predecessor-version":[{"id":14215,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2866\/revisions\/14215"}],"wp:attachment":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/media?parent=2866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}