{"id":251,"date":"2013-02-04T06:56:49","date_gmt":"2013-02-04T06:56:49","guid":{"rendered":"http:\/\/registrar.utm.my\/quality\/?page_id=251"},"modified":"2025-04-15T04:40:11","modified_gmt":"2025-04-15T04:40:11","slug":"amalan-spp","status":"publish","type":"page","link":"https:\/\/registrar.utm.my\/quality\/amalan-spp\/","title":{"rendered":"Amalan SPP"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>AMALAN\u00a0 SPP<\/strong><\/h3>\n<p><strong><\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/registrar.utm.my\/quality\/wp-content\/uploads\/sites\/393\/2025\/04\/Copy-of-Etika-menjawab-telefon-23052022-scaled.jpg\" width=\"565\" height=\"400\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/registrar.utm.my\/quality\/wp-content\/uploads\/sites\/393\/2025\/04\/Copy-of-Front-Desk-20042022-scaled.jpg\" width=\"566\" height=\"401\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/registrar.utm.my\/quality\/wp-content\/uploads\/sites\/393\/2025\/04\/Copy-of-Kaunter-Hadapan-front-desk-20042022-scaled.jpg\" width=\"567\" height=\"802\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/registrar.utm.my\/quality\/wp-content\/uploads\/sites\/393\/2025\/04\/Copy-of-Etika-Email-20042022-scaled.jpg\" width=\"565\" height=\"400\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AMALAN\u00a0 SPP &nbsp; &nbsp; &nbsp;<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<table border=\"0\" cellpadding=\"6\">\r\n<tbody>\r\n<tr>\r\n<td valign=\"top\">i.<\/td>\r\n<td valign=\"top\">Mengenalpasti \u201cMoment of Truth\u201d yang baru.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td valign=\"top\">ii.<\/td>\r\n<td valign=\"top\">Membangunkan SPP bersesuaian dengan kehendak jabatan dan pelanggan.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td valign=\"top\">iii.<\/td>\r\n<td valign=\"top\">Menyelaras pelaksanaan SPP dan amalannya.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>iv.<\/td>\r\n<td>Membuat kajian semula , memperbaiki dan mengemaskini SPP.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>v.<\/td>\r\n<td>Menganjurkan program penandarasan (benchmarking) SPP.<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-251","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/comments?post=251"}],"version-history":[{"count":8,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/251\/revisions"}],"predecessor-version":[{"id":14243,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/251\/revisions\/14243"}],"wp:attachment":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/media?parent=251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}