<\/b><\/span><\/p>\n Standard yang diamalkan dalam memberi perkhidmatan terbaik kepada pelanggan.\u00a0<\/span><\/span><\/span><\/span><\/p>\n Ia <\/span>adalah amalan yang mementingkan <\/span>sentuhan kemanusiaan <\/b>dan menekankan pentingnya <\/span>faktor manusia <\/b>dalam memenangi hati pelanggan berbanding proses kerja bagi memberi <\/span>perkhidmatan terbaik <\/b>kepada semua pelanggan. Kekuatan sesebuah organisasi atau jabatan banyak bergantung pada bagaimana sumber manusianya dapat memahami<\/span> kehendak pelanggan mereka.<\/span><\/span><\/p>\n <\/b><\/p>\n <\/b><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”56px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Objektif\u00a0 & Matlamat<\/b><\/span><\/p>\n \n <\/b><\/p>\n <\/b><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”56px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n FUNGSI SPP<\/b><\/span><\/p>\n \n <\/b><\/p>\n <\/b><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" STANDARD PEOPLE PRACTICE (SPP) Standard yang diamalkan dalam memberi perkhidmatan terbaik kepada pelanggan.\u00a0 Ia adalah amalan yang mementingkan sentuhan kemanusiaan dan menekankan pentingnya faktor manusia dalam memenangi hati pelanggan berbanding proses kerja bagi memberi perkhidmatan terbaik kepada semua pelanggan. Kekuatan sesebuah organisasi atau jabatan banyak bergantung pada bagaimana sumber manusianya dapat memahami kehendak pelanggan mereka. […]<\/p>\n","protected":false},"author":389,"featured_media":0,"parent":2429,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2448","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/users\/389"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/comments?post=2448"}],"version-history":[{"count":13,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2448\/revisions"}],"predecessor-version":[{"id":14324,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2448\/revisions\/14324"}],"up":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/pages\/2429"}],"wp:attachment":[{"href":"https:\/\/registrar.utm.my\/quality\/wp-json\/wp\/v2\/media?parent=2448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![](\"https:\/\/registrar.utm.my\/quality\/wp-content\/uploads\/sites\/393\/2025\/04\/objektif-matlamat-SPP.jpg\")
<\/p>\n\n
Mengenalpasti \u201cMoment of Truth\u201d yang baru.<\/span><\/h5>\n<\/li>\n
Membangunkan SPP bersesuaian dengan kehendak jabatan dan pelanggan<\/span><\/h5>\n<\/li>\n
Menyelaras pelaksanaan SPP dan amalannya.<\/span><\/h5>\n<\/li>\n
Membuat kajian semula , memperbaiki dan mengemaskini SPP.<\/span><\/h5>\n<\/li>\n
Menganjurkan program penandarasan (benchmarking) SPP.<\/span><\/h5>\n<\/li>\n<\/ul>\n