[et_pb_section fb_built=”1″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Pengurusan Pelanggan” image=”https:\/\/registrar.utm.my\/kl\/wp-content\/uploads\/sites\/459\/2024\/11\/WhatsApp-Image-2024-11-18-at-2.25.46-PM-1.jpeg” content_max_width=”763px” _builder_version=”4.27.3″ _module_preset=”default” module_alignment=”center” global_colors_info=”{}” title_text=”Carta Organisasi ISO 2024″ border_color_all_image=”#000000″ border_width_all_image=”1px”][\/et_pb_blurb][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
SISTEM PENGURUSAN KUALITI MS ISO 9001:2015<\/strong><\/p>\n PENGENALAN<\/b><\/span><\/p>\n Sistem Pengurusan Kualiti merupakan sistem yang mengandungi polisi, proses dan prosedur yang diperlukan bagi merancang serta melaksanakan penyampaian produk dan perkhidmatan\u00a0 bagi sesebuah organisasi (yang boleh memberi impak kepada keupayaan organisasi dalam memenuhi kehendak pelanggan). <\/span>Sistem ini mewujudkan kualiti dan kepuasan yang konsisten dalam memenuhi tuntutan dan jangkaan pelanggan, dan pada masa yang sama mengawal proses bagi menghasilkan produk\/perkhidmatan yang berkualiti.<\/span><\/p>\n <\/span><\/p>\n PERJALANAN SPK JAB PENDAFTAR<\/b><\/p>\n MS ISO 9001-2000<\/b><\/p>\n MS ISO 9001 \u2013 2008<\/b><\/p>\n MS ISO 9001 – 2015<\/b><\/p>\n \n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/registrar.utm.my\/quality\/spkiso\/dokumen-kualiti\/” url_new_window=”on” button_text=”DOKUMEN KUALITI JABATAN PENDAFTAR” button_alignment=”center” _builder_version=”4.19.4″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#E02B20″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”%22%22%224_4%22%22%22″ _builder_version=”4.16″ _module_preset=”%22%22%22default%22%22%22″ background_size=”%22%22initial%22%22″ background_position=”%22%22top_left%22%22″ global_colors_info=”%22%22{}%22%22″][et_pb_column type=”%22%22%224_4%22%22%22″ _builder_version=”4.16″ _module_preset=”%22%22%22default%22%22%22″ custom_padding=”%22%22|||%22%22″ global_colors_info=”%22%22{}%22%22″ custom_padding__hover=”%22%22|||%22%22″][et_pb_accordion _builder_version=”4.16″ _module_preset=”%22%22%22default%22%22%22″ hover_enabled=”%220%22″ global_colors_info=”%22%22{}%22%22″][et_pb_accordion_item open=”on” _builder_version=”4.16″ _module_preset=”%22%22%22default%22%22%22″ hover_enabled=”%220%22″ global_colors_info=”%22%22{}%22%22″]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”SENARAI PROSEDUR DAN ARAHAN KERJA DI BPKL” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" SISTEM PENGURUSAN KUALITI MS ISO 9001:2015 PENGENALAN Sistem Pengurusan Kualiti merupakan sistem yang mengandungi polisi, proses dan prosedur yang diperlukan bagi merancang serta melaksanakan penyampaian produk dan perkhidmatan\u00a0 bagi sesebuah organisasi (yang boleh memberi impak kepada keupayaan organisasi dalam memenuhi kehendak pelanggan). Sistem ini mewujudkan kualiti dan kepuasan yang konsisten dalam memenuhi tuntutan dan jangkaan pelanggan, dan pada masa yang sama mengawal proses bagi menghasilkan produk\/perkhidmatan yang berkualiti. PERJALANAN SPK JAB PENDAFTAR MS ISO 9001-2000 2004 \u2013 First Certification 2007 \u2013 Recertification MS ISO 9001 \u2013 2008 2010 \u2013 Recertification 2013 \u2013 Recertification\u00a0 2016 \u2013 Recertification MS ISO 9001 – 2015 2018 \u2013 Surveillance & Upgrading 2019 \u2013 Recertification 2020 \u2013 Surveillance (Remote Audit) 2021 \u2013 Surveillance (Remote Audit) 2022 \u2013 Recertification (Physical Audit) 2023 – Surveillance\u00a0 2024 – Surveillance -(2&3 Disember 2024) SEKSYEN PROSEDUR DIGUNAKAN KL ARAHAN KERJA DIGUNAKAN KL OBJEKTIF KUALITI (OQ) SEKSYEN PENGURUSAN ORGANISASI (SPO) 5 4 1 SEKSYEN SUMBER MANUSIA (SSM) 7 16 1 SEKSYEN KESELAMATAN (SK) 3 0 1 SEKSYEN PEMBANGUNAN BAKAT 0 4 1 JUMLAH 15 24 4 SENARAI PROSEDUR DAN ARAHAN KERJA DIGUNAPAKAI DI BPKL BIL PROSEDUR \/ARAHAN KERJA INDENTIFIKASI SEKSYEN BILANGAN PRO & AK SETIAP SEKSYEN 1 Manual Kualiti JP\/MK\/7.5 URUSETIA 7 […]<\/p>\n","protected":false},"author":541,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-9484","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/pages\/9484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/users\/541"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/comments?post=9484"}],"version-history":[{"count":13,"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/pages\/9484\/revisions"}],"predecessor-version":[{"id":11354,"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/pages\/9484\/revisions\/11354"}],"wp:attachment":[{"href":"https:\/\/registrar.utm.my\/kl\/wp-json\/wp\/v2\/media?parent=9484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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\n SEKSYEN<\/span><\/td>\n PROSEDUR DIGUNAKAN KL<\/span><\/td>\n ARAHAN KERJA DIGUNAKAN KL<\/span><\/td>\n OBJEKTIF KUALITI (OQ)<\/b><\/span><\/td>\n<\/tr>\n \n SEKSYEN PENGURUSAN ORGANISASI (SPO)<\/td>\n 5<\/td>\n 4<\/td>\n 1<\/b><\/td>\n<\/tr>\n \n SEKSYEN SUMBER MANUSIA (SSM)<\/td>\n 7<\/td>\n 16<\/td>\n 1<\/b><\/td>\n<\/tr>\n \n SEKSYEN KESELAMATAN (SK)<\/td>\n 3<\/td>\n 0<\/td>\n 1<\/b><\/td>\n<\/tr>\n \n SEKSYEN PEMBANGUNAN BAKAT<\/td>\n 0<\/td>\n 4<\/td>\n 1<\/b><\/td>\n<\/tr>\n \n JUMLAH<\/td>\n 15<\/td>\n 24<\/td>\n 4<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n\n
\n SENARAI PROSEDUR DAN ARAHAN KERJA DIGUNAPAKAI DI BPKL<\/td>\n<\/tr>\n \n BIL<\/td>\n PROSEDUR \/ARAHAN KERJA<\/td>\n INDENTIFIKASI<\/td>\n SEKSYEN<\/td>\n BILANGAN PRO & AK SETIAP SEKSYEN<\/td>\n<\/tr>\n \n 1<\/td>\n Manual Kualiti<\/td>\n JP\/MK\/7.5<\/td>\n URUSETIA<\/td>\n 7<\/td>\n<\/tr>\n \n 2<\/td>\n Prosedur Kawalan Dokumen<\/td>\n JP\/P\/KD\/7.5.3\/01<\/td>\n URUSETIA<\/td>\n<\/tr>\n \n 3<\/td>\n Prosedur Kawalan Rekod<\/td>\n JP\/P\/KR\/7.5.3\/02<\/td>\n URUSETIA<\/td>\n<\/tr>\n \n 4<\/td>\n Prosedur Audit Dalam<\/td>\n JP\/P\/AD\/9.2.2\/03<\/td>\n URUSETIA<\/td>\n<\/tr>\n \n 5<\/td>\n Posedur Kawalan Ketidakpatuhan Produk\u00a0<\/td>\n JP\/P\/KKP\/8.7\/04<\/td>\n URUSETIA<\/td>\n<\/tr>\n \n 6<\/td>\n Prosedur Tindakan Pembetulan<\/td>\n JP\/P\/TB\/10.2\/05<\/td>\n URUSETIA<\/td>\n<\/tr>\n \n 7<\/td>\n Prosedur Pengurusan Risiko<\/td>\n JP\/P\/PR\/6.1\/06<\/td>\n URUSETIA<\/td>\n<\/tr>\n \n 8<\/td>\n Prosedur Pengurusan Siasatan<\/td>\n JP\/BK\/PPS\/07<\/td>\n SEKSYEN KESELAMATAN<\/td>\n 3<\/td>\n<\/tr>\n \n 9<\/td>\n Prosedur Pengurusan Pelekat Kenderaan<\/td>\n JP\/BK\/PPP\/08<\/td>\n SEKSYEN KESELAMATAN<\/td>\n<\/tr>\n \n 10<\/td>\n Prosedur Pengurusan Kawalan Keselamatan Am<\/td>\n JP\/BK\/PPK\/09<\/td>\n SEKSYEN KESELAMATAN<\/td>\n<\/tr>\n \n 11<\/td>\n Prosedur Kemudahan Perubatan Staf UTM<\/td>\n JP\/BPO\/KPS\/10<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n 8<\/td>\n<\/tr>\n \n 12<\/td>\n Arahan Kerja Bayaran Perubatan<\/td>\n JP\/BPO\/KPS\/10.03<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 13<\/td>\n Prosedur Pengurusan Mel Universiti<\/td>\n JP\/BPO\/PMU\/11<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 14<\/td>\n Arahan Kerja Pengurusan Mel Pos Laju\/Kurier\/Berdaftar\/ A.R Register\u00a0<\/td>\n JP\/BPO\/PMU\/11.01<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 15<\/td>\n Prosedur Pengurusan Kad Identiti UTM<\/td>\n JP\/BPO\/PKM\/12<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 16<\/td>\n Prosedur Pengurusan Wang Bantuan Jenazah<\/td>\n JP\/BP0\/ PKS \/15<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 17<\/td>\n Prosedur Pengurusan Dokumen<\/td>\n JP\/BPO\/PD\/31<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 18<\/td>\n Arahan Kerja Bayaran Pengendalian Latihan<\/td>\n JP\/BSM\/PPL\/28.03<\/td>\n SEKSYEN PENGURUSAN ORGANISASI<\/td>\n<\/tr>\n \n 19<\/td>\n Prosedur Pengambilan Dan Pelantikan Staf<\/td>\n JP\/BSM\/PPS\/16<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n 23<\/td>\n<\/tr>\n \n 20<\/td>\n Arahan Kerja Pengiklanan Jawatan<\/td>\n JP\/BSM\/PPS\/16.01<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 21<\/td>\n Arahan Kerja Pengambilan\u00a0 Dan Pelantikan Staf Pengurusan Profesional Dan Pelaksana<\/td>\n JP\/BSM\/PPS\/16.04<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 22<\/td>\n Prosedur Pertukaran Staf Dalam UTM<\/td>\n JP\/BSM\/PSD\/17<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 23<\/td>\n Arahan Kerja Pertukaran Staf Dalam UTM<\/td>\n JP\/BSM\/PSD\/17.01<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 24<\/td>\n Prosedur Kenaikan Pangkat Staf<\/td>\n JP\/BSM\/PKP\/18<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 25<\/td>\n Arahan Kerja Kenaikan Pangkat Staf Pengurusan Profesional Dan Pelaksana<\/td>\n JP\/BSM\/PKP\/18.03<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 26<\/td>\n Arahan Kerja Pelantikan Baharu \/ Pelantikan Semula Kontrak Staf Bukan Akademik<\/td>\n JP\/BSM\/PPS\/18.04<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 27<\/td>\n Prosedur Pengurusan\u00a0 Cuti<\/td>\n JP\/BSM\/PPC\/19<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 28<\/td>\n Arahan Kerja Cuti Atas Sebab Perubatan<\/td>\n JP\/BSM\/PPC\/19.01<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 29<\/td>\n Arahan Kerja Cuti Yang Diberi Kerana Perkhidmatan<\/td>\n JP\/BSM\/PPC\/19.02<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 30<\/td>\n Arahan Kerja Urusan Cuti Tanpa Gaji Mengikut Pasangan Bertugas Di Dalam Atau Luar Negeri<\/td>\n JP\/BSM\/PPC\/19.03<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 31<\/td>\n Arahan Kerja Pengurusan Cuti Tanpa Rekod<\/td>\n JP\/BSM\/PPC\/19.04<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 32<\/td>\n Prosedur Penanggungan Kerja<\/td>\n JP\/BSM\/PPK\/20<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 33<\/td>\n Prosedur Persaraan\u00a0<\/td>\n JP\/BSM\/PPP\/21<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 34<\/td>\n Arahan Kerja Persaraan Wajib<\/td>\n JP\/BSM\/PPP\/21.01<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 35<\/td>\n Arahan Kerja Persaraan Pilihan<\/td>\n JP\/BSM\/PPP\/21.02<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 36<\/td>\n Arahan Kerja Persaraan Atas Sebab Kesihatan<\/td>\n JP\/BSM\/PPP\/21.03<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 37<\/td>\n Arahan Kerja Persaraan Terbitan<\/td>\n JP\/BSM\/PPP\/21.04<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 38<\/td>\n Prosedur Pengesahan Dalam Perkhidmatan\/Pelanjutan Tempoh Percubaan<\/td>\n JP\/BSM\/PPT\/22<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 39<\/td>\n Arahan Kerja Pengesahan Dalam Perkhidmatan\/ Perlanjutan Tempoh Percubaan Staf Akademik<\/td>\n JP\/BSM\/PPT\/22.01<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 40<\/td>\n Arahan Kerja Pengesahan Dalam Perkhidmatan\/ Perlanjutan Tempoh Percubaan Staf PPP (Gred 41\/43)<\/td>\n JP\/BSM\/PPT\/22.02<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 41<\/td>\n Arahan Kerja Pengesahan Dalam Perkhidmatan\/ Perlanjutan Tempoh Percubaan Staf PPP Gred 1 – 40<\/td>\n JP\/BSM\/PPT\/22.03<\/td>\n SEKSYEN SUMBER MANUSIA<\/td>\n<\/tr>\n \n 42<\/td>\n Arahan Kerja Perancangan Keperluan Latihan Jangka Pendek<\/td>\n JP\/BSM\/PPL\/28.06<\/td>\n SEKSYEN PEMBANGUNAN BAKAT<\/td>\n 4<\/td>\n<\/tr>\n \n 43<\/td>\n Arahan Kerja Pengendalian Latihan<\/td>\n JP\/BSM\/PPL\/28.01<\/td>\n SEKSYEN PEMBANGUNAN BAKAT<\/td>\n<\/tr>\n \n 44<\/td>\n Arahan Kerja Penilaian Program<\/td>\n JP\/BSM\/PPL\/28.04<\/td>\n SEKSYEN PEMBANGUNAN BAKAT<\/td>\n<\/tr>\n \n 45<\/td>\n Arahan Kerja Pengurusan Pemberian Mata CPD\u00a0<\/td>\n JP\/BSM\/PPL\/28.05<\/td>\n SEKSYEN PEMBANGUNAN BAKAT<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n