{"id":6605,"date":"2023-09-19T10:13:32","date_gmt":"2023-09-19T02:13:32","guid":{"rendered":"https:\/\/registrar.utm.my\/bpo\/?page_id=6605"},"modified":"2023-09-19T10:19:59","modified_gmt":"2023-09-19T02:19:59","slug":"sla","status":"publish","type":"page","link":"https:\/\/registrar.utm.my\/bpo\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.22.1″ _module_preset=”default” custom_padding=”20px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” header_font=”Battambang|900||on|||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”70px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n

JABATAN PENDAFTAR<\/h1>\n

[\/et_pb_text][et_pb_button button_text=”MENGINOVASI PENYELESAIAN MELALUI TRANSFORMASI BAKAT | www.registrar.utm.my” button_alignment=”center” _builder_version=”4.22.1″ _module_preset=”default” custom_button=”on” button_text_size=”13px” button_text_color=”#000000″ button_border_width=”1px” button_border_color=”#b2b2b2″ button_border_radius=”53px” button_use_icon=”off” global_colors_info=”{}” button_bg_color__hover_enabled=”off|hover”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.1″ _module_preset=”default” custom_padding=”19px||23px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.22.1″ _module_preset=”default” width=”65%” max_width=”1676px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f9f9f9″ custom_padding=”1vw|1vw|1vw|1vw|true|true” border_radii=”on|24px|24px|24px|24px” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_blurb title=”VISI” image=”https:\/\/registrar.utm.my\/bpo\/wp-content\/uploads\/sites\/387\/2023\/09\/solutions_6062315.png” icon_placement=”left” image_icon_width=”75px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”23px” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”13px” global_colors_info=”{}”]<\/p>\n

Pusat tadbir urus dan rujukan pentadbiran Universiti yang unggul<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f9f9f9″ custom_padding=”1vw|1vw|1vw|1vw|true|true” border_radii=”on|24px|24px|24px|24px” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_blurb title=”MISI” image=”https:\/\/registrar.utm.my\/bpo\/wp-content\/uploads\/sites\/387\/2023\/09\/target_813907.png” icon_placement=”left” image_icon_width=”75px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”23px” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”13px” global_colors_info=”{}”]<\/p>\n

Menerajui tadbir urus, pengurusan bakat dan sumber melalui penyampaian perkhidmatan berprestasi tinggi dan agile bagi memenuhi keperluan pemegang taruh berlandaskan nilai teras universiti<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_2,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.22.1″ _module_preset=”default” max_width=”2051px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#fff0d8″ custom_padding=”1vw|1vw|1vw|1vw|true|true” border_radii=”on|24px|24px|24px|24px” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_blurb title=”SKOP” image=”https:\/\/registrar.utm.my\/bpo\/wp-content\/uploads\/sites\/387\/2023\/09\/idea_586396.png” icon_placement=”left” image_icon_width=”75px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”23px” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”13px” global_colors_info=”{}”]<\/p>\n

Tadbir urus, Pengurusan Sumber Manusia, Pembangunan Bakat dan Kepimpinan, Keselamatan, Pengurusan Organisasi, Pengurusan Akademik & Konvokesyen, Pengurusan Data Universiti<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#ffd400″ custom_padding=”1vw|1vw|1vw|1vw|true|true” border_radii=”on|24px|24px|24px|24px” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_blurb title=”OBJEKTIF KUALITI” image=”https:\/\/registrar.utm.my\/bpo\/wp-content\/uploads\/sites\/387\/2023\/09\/security_102649.png” icon_placement=”left” image_icon_width=”75px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#000000″ header_font_size=”23px” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”13px” global_colors_info=”{}”]<\/p>\n

Pengukuran Prestasi Universiti digunakan dalam pengukuran Objektif Kualiti Jabatan Pendaftar yang menyentuh aspek pelanggan dan memberi impak kepada peningkatan kualiti penyampaian perkhidmatan yang ditawarkan oleh Jabatan Pendaftar. Senarai OQ Jabatan Pendaftar sentiasa dikemaskini setiap tahun bagi memastikan ianya sejajar dengan halatuju Universiti<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”rgba(214,214,214,0.35)” custom_padding=”1vw|1vw|1vw|1vw|true|true” border_radii=”on|24px|24px|24px|24px” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_blurb title=”POLISI KUALITI” image=”https:\/\/registrar.utm.my\/bpo\/wp-content\/uploads\/sites\/387\/2023\/09\/benefit_5425669.png” icon_placement=”left” image_icon_width=”75px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”23px” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”13px” global_colors_info=”{}”]<\/p>\n

Kami komited untuk memberi perkhidmatan yang berprestasi tinggi untuk memenuhi keperluan pelanggan serta meningkatkan keberkesanan Sistem Pengurusan Kualiti<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” background_enable_color=”off” sticky_enabled=”0″ background_enable_pattern_style=”on” background_pattern_style=”confetti” background_pattern_color=”rgba(0,0,0,0.02)”][et_pb_row _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” header_font=”Battambang|900||on|||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”70px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” hover_enabled=”0″ global_colors_info=”{}” header_2_text_color=”#000000″ header_2_font_size=”23px” header_2_line_height=”0.5em” sticky_enabled=”0″]<\/p>\n

Service Level Agreement<\/h1>\n

Bahagian Pengurusan Organisasi (BPO), Jabatan Pendaftar<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.22.1″ _module_preset=”default” max_width=”2044px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f7f7f7″ background_enable_image=”off” background_size=”custom” background_image_width=”18%” background_position=”bottom_left” background_horizontal_offset=”3%” background_vertical_offset=”3%” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” text_font=”Roboto|300|||||||” text_text_color=”#000000″ text_font_size=”12px” text_line_height=”1em” header_font=”Aclonica|700|||||||” header_text_color=”#000000″ header_font_size=”48px” header_2_font=”Noto Serif Nyiakeng Puachue Hmong|500||on|||||” header_2_text_color=”#000000″ header_2_font_size=”15px” header_2_line_height=”1.5em” custom_padding=”2vw|1vw|1vw|1vw|false|true” global_colors_info=”{}”]<\/p>\n

Menyediakan perkhidmatan dalam persekitaran mesra, efisen, responsif dan relevan untuk mencapai kegirangan pelanggan<\/h2>\n
    \n
  1. Indeks CSI melepasi 85%<\/li>\n
  2. 100% memproses tuntutan bayaran perubatan dalam tempoh 9 hari bekerja<\/li>\n
  3. 100% memproses tuntutan bayaran kewangan dalam tempoh 9 hari bekerja<\/li>\n
  4. 100% memproses permohonan perkhidmatan mel dalam tempoh 2 hari masa bekerja<\/li>\n<\/ol>\n

    [\/et_pb_text][et_pb_button button_text=”Excellent | Sinergy” button_alignment=”center” _builder_version=”4.22.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”28px” button_use_icon=”off” custom_margin=”0px||1vw||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#7f0008″ background_enable_image=”off” background_size=”custom” background_image_width=”18%” background_position=”bottom_left” background_horizontal_offset=”3%” background_vertical_offset=”3%” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” text_font=”Roboto|300|||||||” text_text_color=”#ffffff” text_font_size=”12px” text_line_height=”1em” header_font=”Aclonica|700|||||||” header_font_size=”48px” header_2_font=”Noto Serif Nyiakeng Puachue Hmong|500||on|||||” header_2_text_color=”#FFFFFF” header_2_font_size=”15px” header_2_line_height=”1.5em” custom_padding=”2vw|1vw|1vw|1vw|false|true” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

    Memastikan keberkesanan dalam tadbir urus (uggi), Pengurusan Sumber manusia, pembangunan organisasi dan pengurusan akademik<\/h2>\n
      \n
    1. 100% pencapaian Objektif Kualiti<\/li>\n
    2. Pengekalan pensijilan MS ISO\/SPK<\/li>\n<\/ol>\n

      [\/et_pb_text][et_pb_button button_text=”Excellent | Sinergy” button_alignment=”center” _builder_version=”4.22.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”28px” button_use_icon=”off” custom_margin=”2.5vw||1vw||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”#f7f7f7″ background_enable_image=”off” background_size=”custom” background_image_width=”18%” background_position=”bottom_left” background_horizontal_offset=”3%” background_vertical_offset=”3%” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” text_font=”Roboto|300|||||||” text_text_color=”#000000″ text_font_size=”12px” text_line_height=”1em” header_font=”Aclonica|700|||||||” header_text_color=”#000000″ header_font_size=”48px” header_2_font=”Noto Serif Nyiakeng Puachue Hmong|500||on|||||” header_2_text_color=”#000000″ header_2_font_size=”15px” header_2_line_height=”1.5em” custom_padding=”2vw|1vw|1vw|1vw|false|true” global_colors_info=”{}”]<\/p>\n

      mewujudkan persekitaran kerja yang selamat, sejahtera dan lestari selaras dengan nilai teras universiti<\/h2>\n
        \n
      1. Indeks WBI melepasi 85%<\/li>\n
      2. Indeks ESI melepasi 85%<\/li>\n<\/ol>\n

        [\/et_pb_text][et_pb_button button_text=”Sustainability” button_alignment=”center” _builder_version=”4.22.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”28px” button_use_icon=”off” custom_margin=”2.5vw||1vw||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

        JABATAN PENDAFTARPusat tadbir urus dan rujukan pentadbiran Universiti yang unggulMenerajui tadbir urus, pengurusan bakat dan sumber melalui penyampaian perkhidmatan berprestasi tinggi dan agile bagi memenuhi keperluan pemegang taruh berlandaskan nilai teras universitiTadbir urus, Pengurusan Sumber Manusia, Pembangunan Bakat dan Kepimpinan, Keselamatan, Pengurusan Organisasi, Pengurusan Akademik & Konvokesyen, Pengurusan Data UniversitiPengukuran Prestasi Universiti digunakan dalam pengukuran […]<\/p>\n","protected":false},"author":531,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-6605","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/pages\/6605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/users\/531"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/comments?post=6605"}],"version-history":[{"count":12,"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/pages\/6605\/revisions"}],"predecessor-version":[{"id":6646,"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/pages\/6605\/revisions\/6646"}],"wp:attachment":[{"href":"https:\/\/registrar.utm.my\/bpo\/wp-json\/wp\/v2\/media?parent=6605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}